Frequently Asked Questions

If you can’t find the answer to your question below, don’t hesitate to email us at support@healthylivinggirl.com.

HOW MUCH IS SHIPPING?
First class shipping via USPS is $2.99 on orders under $35. Orders over $35 ship free! Products will be shipped within 3-5 business days.

 

WHAT IS YOUR RETURN/EXCHANGE POLICY?
We are happy to exchange or return your item within 30 days of purchase. You are welcome to return your item and packing slip to us.

Per our company policy, you can either exchange your item or return it for store credit. The customer is responsible for all return shipping charges, with the exception of damaged or defective items upon arrival. Please write on your packing slip the reason for your return and whether you would like a store credit or to exchange the item.

 

WHAT ARE THE PRODUCT CARE INSTRUCTIONS?

  1. After wearing your jewelry we recommend you clean your item by rubbing with a soft cotton cloth or a specially treated polishing cloth.
  2. Store your jewelry in a cool, dry, dark place.
  3. Avoid leaving your jewelry in humid areas such as the bathroom.
  4. Do not swim or bath with your jewelry.  By doing so, you could cause permanent damage to your jewelry.
  5. Do not allow your jewelry to come in contact with chemicals (such as fumes from bleach, etc), cosmetics, perfume, and hairspray.
  6. Be cautious when using store bought jewelry cleaners on your Healthy Living Girl pieces. Many of these cleaners have chemicals that can permanently damage your jewelry.  These will also remove the darkness in the text which cannot be added again in the future.

 

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